How we collect, use and protect your personal information.
Appliance Cover Direct is a trading name of Home Solutions ("we", "us", "our"). This policy explains how we collect, use and protect your personal information when you visit our website or take out a maintenance plan with us.
We may collect personal information including your name, address, email address, phone number, payment details, information about your appliances and property, service history, and technical data such as your IP address collected through website cookies.
We process your information to fulfil our agreement with you, including setting up and managing your plan and processing payments. We also use it for customer support, legal compliance, and legitimate business purposes such as improving our service and, where you've agreed, sending marketing communications.
We do not sell, trade or rent your personal information to others. We may share your information with the engineers who carry out your repairs, with analytics providers who help us run our website, and with third parties where required by law or for the prevention of fraud.
We retain customer information for six years after you cease being a customer, in line with our legal obligations for tax purposes.
Our website uses cookies to help it function properly and to understand how visitors use our site. You can control cookies through your browser settings.
You have the right to request a copy of the personal information we hold about you, to ask us to correct or delete it, and to restrict or object to certain processing. You can withdraw your consent to marketing at any time. If you're unhappy with how we've handled your information, you have the right to complain to the Information Commissioner's Office (ICO).
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.
If you have any questions about this policy or how we handle your information, please contact us:
Phone: 0345 257 3519
Email: customerservice@appliancecoverdirect.com
This page is a general summary for guidance only and will be kept up to date as our details are finalised.